IGT Operations Program Manager in San Francisco, California

Req No. 17696BR

Job Posting Title Operations Program Manager

Location CA - San Francisco

Shift Day

Employment Status Full Time


The successful candidate will join IGT’s operations team and have responsibility for the coordination, tracking and delivery of software releases, upgrades and operational projects. Assigned to manage our Atlantic City customer base and technology, you will work in close collaboration with cross functional teams to ensure the on time delivery of assigned projects and planned product rollouts.


• Working with the commercial team, establish a robust and achievable customer facing product roadmap based on planned product deliveries

• Plan and coordinate all tasks and assignments from QA completion to production deployment and enablement

• Develop timelines and project documentation for assigned projects;

• Manage the coordination and prioritization of identified bugs and fixes

• Support the coordination of the activities of multi-disciplinary teams in the achievement of project objectives and outcomes

• Identify project risks and make recommendations for preempting / removing project barriers and roadblocks

• Identify areas for process efficiency and drive automation of work flow wherever possible

• Set up project governance routines, ensuring transparent and timely communication

• Game release planning for auditor testing, jurisdictional / customer approvals and production release

• Core technology release planning and coordination, focusing on the operational tasks and dependencies

• Management and follow up of major incidents and identifying areas for improvement

• Identifying areas for process or tool improvements

• Software configuration (via UI)

• Coordinate release notes for all customers

First Year Goals

• Develop a deep understanding of IGT’s software releases process and interactive business

• Develop reliable customer roadmap in conjunction with the commercial team

• Successfully manage and deliver releases to customer expectations

• Make recommendations for improvements in the delivery process

• Build strong working relationships with key stakeholders

• Delivery of product software to customer committed timelines

Required Qualifications

• Bachelor’s degree in computer science or equivalent field experience

• 3+ years’ experience in a multi-functional Project or Program Manager role with a software delivery environment

• Experienced in process design and implementation

• Experience in client facing environment

• Experience managing multiple complex projects involving cross functional groups.

• Advanced skills in Excel, MS Project and Jira

• Experience in process engineering and implementation

• Strong sense of project ownership and willingness to go above and beyond to chase down loose ends and deliver projects on time

• Strong technical acumen, with basic knowledge of key web and software technologies and processes

• Demonstration of solid oral and written communication skills, interacting with cross functional groups

• Ability to create strong working relationships to manage cross functional groups and leaders

Preferred Qualifications

• Knowledge of digital casino games, terminology / industry a distinct advantage

• Knowledge / experience operating in a highly regulated industry

Special requirements needed

Must be at least 21 years of age

Able to obtain a Gaming License

Pass a background check

Keys To Success

• Drive results to achieve high-quality work results regardless of work complexity.

• Build collaborative relationships both internally and externally

• Decision making to identify and understand situations; identify opportunities to proactively resolve.

• Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.

• Self-leadership to continuously learn and develop oneself

• Foster innovation




IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.